First-visit fix
+34%
Right parts pre-staged
Fridge/freezer capture
+2x
Emergency triage
Callbacks
-25%
Better intake
The problem
- Techs arrive without the right parts.
- Homeowners can't describe error codes.
- Multiple appliance types need different intake.
- Same-day emergencies (fridge/freezer) need prioritization.
The AI agent solution
- Brand/model/serial intake with photo
- Error-code lookup
- Fridge/freezer emergency prioritization
- Parts pre-staging via CRM
- Warranty status check
- Review requests after service
How it works
1
Customer's fridge stops cooling.
2
AI captures brand, model, and photo of tag over SMS.
3
Fridge triaged as emergency, same-day slot booked.
4
Tech dispatched with likely parts pre-staged.
5
AI collects review and offers warranty check.
Sample conversation
A realistic appliance repair intake, handled entirely by AI.
My Samsung fridge stopped cooling.
Sorry to hear that. Can you text a photo of the model tag inside the fridge door? I'll get a tech out today with likely parts.
Frequently asked questions
Multiple appliance types?
Yes, fridge, oven, washer, dryer, dishwasher each have tailored intake.
Warranty checks?
It captures serial numbers for warranty verification.
Emergency prioritization?
Fridge/freezer failures get emergency slots.
Multiple techs and territories?
Yes, routed by nearest available.