Saturday bookings
+4x
vs. voicemail-only
First-visit close rate
+31%
Correct parts on truck
Missed calls
-95%
24/7 coverage
The problem
- Broken-spring emergencies happen on weekends when the office is closed.
- Homeowners can't describe garage door problems accurately.
- Techs arrive without knowing the door size, spring count, or opener brand.
- New-install quotes are complex and hard to route.
The AI agent solution
- AI phone answering trained on garage door terminology
- Photo intake for door and opener via SMS
- Broken-spring emergency prioritization
- New-install lead capture with home details
- Automated ETA and tech photo texts
- Warranty and service reminders
How it works
1
Homeowner calls Saturday morning, car stuck in garage, door won't open.
2
AI diagnoses probable broken spring based on symptoms.
3
Same-day emergency slot booked, customer texts photos of springs.
4
Tech dispatched with correct spring size prepped.
5
AI collects review and sends preventative maintenance reminder in 6 months.
Sample conversation
A realistic garage door intake, handled entirely by AI.
My garage door won't open, and there's a loud bang I heard earlier.
That's typically a broken spring. I can get a technician out today. Is it a two-car door with one or two springs across the top?
Two-car, I think two springs.
Perfect. I have a tech in your area between 12 and 2pm today. I'll text you to confirm the springs.
Frequently asked questions
Can it identify broken springs from the phone?
It uses symptom questions and SMS photo intake to identify broken springs, snapped cables, and dead openers before dispatch.
Does it handle new-install quotes?
Yes, it captures door size, style, insulation, and opener brand to hand off a qualified lead.
Can it upsell openers or keypads?
It can politely offer accessory upgrades after a repair is booked.
Does it work for commercial doors?
Yes. We branch the intake for residential vs. commercial.