The problem
- Peak-season no-cool and no-heat calls overwhelm your CSRs.
- After-hours emergencies get missed and sent to competitors.
- Maintenance-plan renewals are hard to keep on top of.
- Homeowners want text-based scheduling, not phone tag.
The AI agent solution
- AI phone answering with heat-of-summer overflow routing
- Emergency triage: no-cool, no-heat, water leak, gas smell
- Instant SMS quotes and appointment booking
- Membership renewal reminders and auto-scheduling
- Two-way SMS follow-up on unsold estimates
- Voice + chat + SMS in one unified inbox
How it works
Homeowner calls with a no-cool complaint at 9pm.
AI agent triages urgency, confirms system age, and offers next-day priority.
Dispatch is auto-scheduled and technician is notified.
Customer gets a text with tech name, photo, and ETA.
After the visit, AI collects a review and offers a maintenance plan.
Sample conversation
A realistic hvac intake, handled entirely by AI.
Frequently asked questions
Can it triage emergencies?
Yes. The HVAC AI agent is trained to identify no-heat, no-cool, water leaks, and gas-smell calls and route them with correct urgency.
Does it work with ServiceTitan or Housecall Pro?
Yes, we sync appointments and contacts into your existing FSM via native or Zapier-style workflows.
Will it upsell maintenance plans?
It can politely offer a maintenance plan after the service call and enroll customers via SMS.
How is it different from an answering service?
It answers instantly in your brand voice, books directly on your calendar, and works 24/7 for a flat monthly cost, no per-minute charges.